Requisition No: 827556 

Agency: Department of Health

Working Title: SENIOR CLERK - 64001465

 Pay Plan: Career Service

Position Number: 64001465 

Salary: $1,260.00 to $1,340.00 bi-weekly 

Posting Closing Date: 04/28/2024 

Total Compensation Estimator Tool

Please be advised:
• All fields in the Candidate Profile (application) must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• The successful candidate must be able to pass a Level II Background screening.
• If you are claiming Right to First Interview, you must attach a copy of your official layoff letter when applying to be considered. 

This position is under the direct supervision of the Office Operations Manager II – SES. This position is identified as a highly sensitive position and is responsible for receiving money and performing tasks involving financial trust. This position requires a background screening and fingerprinting. This position is identified as a key custodian for designated areas. Adheres to Information Security policies and procedures.

Serves as the main clerical support to the reception office of the Walton CHD, Santa Rosa Beach Coastal Branch, providing Spanish Bi-lingual clerical support in all of the below duties and responsibilities:

Maintains smooth clinic flow by adhering to the daily appointment schedule. Greets and acknowledges clients when registering for clinic appointments. Ensures the clients are checked in timely according to Department policy and procedure. All patients/clients are to be greeted in a positive and friendly manner. Prepares medical charts prior to client appointments adhering to Records Management System guidelines. Verifies and updated patient/client information in the HMS database. Obtain/verify Medicaid, Medicare and/or third-party insurance information from clients, and assures authorization prior to routing patients through clinic. Conducts Financial Interviews with clients in order to determine eligibility and sliding fee scale following Information Security policies and procedures for all health department programs. Obtain vital information for patient/client integration in HMS. Input demographics, financial data, and record information in HMS for fee collection and reports. Verifies income and information for completeness and accuracy. Verify Medicaid eligibility using FLMMIS and other insurance portals. Provide routing information to patients/clients regarding appointments, programs, clinic schedules, medical release forms as requested, adhering to Records Management guidelines.

Maintains annual certification as an application counselor in the Health Insurance Marketplace and provides information and application assistance to clients who come into the Coastal Branch as needed. Performs cashier functions which includes collecting minimum fee, collecting payments according to clients sliding fee scale, and collecting payments from clients who have an outstanding balance. Ensures correct ICD-10 service codes are recorded into HMS and issue receipt to patients at time of service. Responsible for printing receipt detail report, cash drawer receipt, daily posting and service reports are printed on a daily basis according to the DOHP 56-66 Finance and Accounting/Accounts Receivable policy and the Office of Budget and Revenue Management/Cash Handling policy DOHP 57-01. Schedules appointments as needed per the request of the provider and answers telephones at service site. Monitors hallway area(s) daily for security purposes and maintains lobby. Ensures all incoming mail at the Coastal Branch, Santa Rosa Beach office is retrieved and routed to the proper staff members within DOH daily. Completes time entry and EAR entry within required time frame. Performs active duty during disaster as required, may be indeterminate periods of time.

May be required to travel in personal car to provide clerical support at satellite clinics. Required to work evenings and weekend shifts as needed to support clinic operations. Serve on health Department committees as requested and actively participate in Departmental and CHD Staff Meetings. Attend out of town training sessions and/or program meetings on DOH updates.

Performs all other duties as assigned by immediate supervisor.

Knowledge, skills and abilities, including utilization of equipment, required for the position:
Bi-lingual and Fluent in Spanish. Computer Skills, ability successfully multi-task, ability to set priorities, ability to manage a telephone switchboard, strong communication skills, strong organizational skills, ability work with other and is customer service oriented.  

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): Current Driver's License 

Other job-related requirements for this position:
Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Purchasing card holder adheres to policy and procedures. 

Minimum- High School Diploma, 0-3 years clerical experience, experience with Microsoft programs, and phone skills.
Preferred- 3 years clerical experience. 

Working hours: Monday-Thursday from 6:30 AM to 5:00PM with 30 minute lunch, Total hours in workweek 40.

May be assigned to other clinic locations as needed for staff coverage.

Florida Department of Health Mission. Vision, and Values:
Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision: To be the Healthiest State in the Nation.
Values: 

 I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:
Santa Rosa Beach, Florida 

The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com.
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. 

Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the EVerify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.